What are your shipping details?

Domestic shipping within Japan is free of charge.

For international orders, regardless of quantity, a flat rate applies. Shipping rates are as follows:
¥5,500 to the United States and Canada, ¥4,000 to Taiwan, and ¥8,000 / ¥9,000 to Europe.

Do you ship internationally?

Yes, we do offer international shipping.

We ship to the following destinations:
United States, Canada, Taiwan, United Kingdom, Italy, France, Germany, Netherlands, Sweden, Denmark, Finland, and Norway.

How long does it take for the goods to arrive after ordering?

After payment is received, the order will be shipped from Osaka within 7 working days after order confirmation. Kuroneko Yamato TA-Q-BIN sends items addressed within Japan. Arrival times vary by region but generally take approximately 1-3 days.

For overseas destinations, the shipment is sent by UPS, and delivery to the USA generally takes 3-4 days. However, these are estimated times and may vary in practice.

How can I track my order?

Once your order has been dispatched, you will receive a dispatch notification email containing a tracking number. You can use this number to track the status of your package and delivery progress on the website.

Can I change the contents of an order after it has been placed?

If you need to make changes to your order, please contact our customer support as soon as possible. We will make every effort to accommodate your request, but please note that it may be difficult to make changes if the order has already been processed.

Which payment methods do you accept?

We accept the following payment methods:
Visa, Mastercard, American Express, JCB, Apple Pay, Google Pay, Shop Pay, PayPal, and Amazon Pay (Amazon.co.jp).

What is your returns policy?

We accept returns and exchanges within 7 days from the date of delivery. Please have a look at the Returns & Exchanges page for detailed procedures.

Who has to pay the return shipping costs?

The customer is responsible for the return shipping costs. However, if the return is due to our error or a defective product, we will bear the shipping costs.

What are your product sizing details?

Our sizing is generally based on Japanese standards, which tend to run a bit smaller than typical Western sizes. If you're uncertain about selecting the right size, we recommend consulting our size guide or reaching out to our customer support. Our team will gladly assist you with more precise measurements and wearability information.

Where are you located?

Our corporate headquarters are located in Osaka City, while our manufacturing facility is situated in Tottori Prefecture, Japan.

Is it possible to physically try on the products and assess their texture?

Certainly! You can explore our product range and try them on at our physical showroom, Kobo CAFE ANTAI, located on the first floor of our corporate office. For additional details, please click here.

Do you offer gift-wrapping options?

Yes, we offer a gift box service (gift bag service for international addresses). Please indicate your request in the 'Order notes' field in the shopping cart.

How is Japanese sales tax handled for overseas shipments?

While transactions within Japan are subject to a 10% consumption tax, please note that export transactions are exempt from this tax. This exemption is in line with the principle that consumption tax, designed for domestic consumption, does not apply to goods consumed abroad.

On our product pages, you will see prices that include consumption tax. However, when you select an overseas address during checkout, the prices will be calculated without tax.

What are the international taxes, duties, etc., that I have to pay?

International taxes and duties can vary depending on your location and the import regulations of your country. These charges are typically determined by your local customs authorities and are not included in the product's purchase price on our website. Please note that these fees are the responsibility of the customer and may need to be settled with your customs office upon delivery.

Deliveries to the USA.

Shipments with a total value exceeding US$800 may be subject to taxation. For detailed information on current tax rates and regulations, please contact the customs authorities.

Deliveries to Canada.

Shipments with a total value exceeding CA$20 may be subject to taxation. For detailed information on current tax rates and regulations, please contact the customs authorities.

Deliveries to Taiwan.

Shipments with a total value exceeding NT$2,000 may be subject to taxation. For detailed information on current tax rates and regulations, please contact the customs authorities.

Deliveries to Europe.

Starting from July 1, 2021, significant changes have occurred to the Value Added Tax (VAT) regulations in the European Union (EU). The previous VAT exemption system for goods valued at €22 or less has been abolished. All goods imported into the EU will be subject to VAT, regardless of their value.